If your device can get to the internet, then we can help. Our remote support options provide fast and cost-effective solutions. We have the capability of providing a full suite of expert assistance. As an added bonus, as part of our fully managed service offering, we can provide this same functionality for internal IT teams or even individual users to remote into their own desktops.
Sometimes the problem just can't be fixed via a remote support session. When this happens we have people that love to come out and help fix the issues. Whether you need assistance moving a computer, setting up a server, installing a completely new network, or upgrading systems, we have people that are ready to assist.
Our dispatcher will receive a ticket, contact the user, and assign the right technician for the service call.
Whether via a support session or onsite, we will assess the issue and work to find a solution to the problem.
Once the problem is corrected, we will confirm with the user that the system is working before disconnecting or leaving the site.
We strive to be the best. Our support solutions deliver the results your end users expect from your IT department.